Frequently Asked Questions
Everything you need to know about shopping with TB Electric.
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $50. Orders are typically processed within 1-2 business days, with delivery taking 3-7 business days depending on your location.
What is your return policy for electrical components?
You can return unused and unopened items within 30 days of delivery. Please note that for safety reasons, installed electrical components or items with broken factory seals cannot be returned.
Do your products come with a manufacturer warranty?
Yes, all products sold by TB Electric are authentic and covered by their respective manufacturer warranties. Documentation is included in the original packaging.
How can I track the status of my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 60 minutes of placement. After this window, our automated fulfillment process begins, and you will need to initiate a return once the item arrives.